Sound Travel support
JYStudio
If something in Sound Travel is not working, please check the notes below first. If that does not help, email us.
If you cannot hear sound
Check master and individual volumes, mute and your device’s output route. Tap Play in the app or choose Reconnect audio in Help. After a call or an output device change, resume playback yourself. Saved selections and zero volumes are preserved.
Saved mixes and language
Mixes are stored on this device. Find named mixes in Saved sound mixes on the home screen. Choose Korean or English under App language in Settings. Changing language reloads the screen and does not start playback automatically.
When you contact us
Include the app version, device and iOS version, and steps to reproduce the issue. If useful, you can choose to copy and attach audio diagnostics. You do not need to send passwords or personal files.